• Inbound: for incoming calls
  • Outbound: for outgoing calls
  • Message: A message will be played before a call is made and recorded.


Please click the Settings icon and scroll down for detail instructions for SIP, Direct Line, Virtual Line and BizPhone extensions.


1. SIP


2. Direct Line


2.3. Virtual Line


Select the extensions that you want to record



4. BizPhone 

  • Outgoing call: Key in the extension number and [Save]


  • Incoming calls: need to configure in Bizphone app

** Incoming call recording is only available when the Bizphone extension has DID or is connected to a Virtual Line.