B3Networks Product Roadmap


In 2019, we are focusing the company on Digital Customer Interaction and the WorkSpace app is one of the key drivers. The magic in WorkSpace will start to develop in the following areas over the next few months.

1. Customer Chat

  • Design:

    • Workspace will have a Customer Chat feature that is designed for web chat, chat SDK and comes integrated with call booking and Workflow Bots.

  • Timeline

    • In November 2018, we will be launching web chat.

    • In December 2018, the call booking will be integrated with web chat.

    • Chat SDK will be launched in (est) Q1 2019.

2. Instant Customer Insight

  • Design:

    • WorkSpace right side bar will come with Instant Customer Insight once it is fully integrated with our Customer/Product/Invoice/Finance App and the upcoming Customer Journey.

    • This means that when a customer chats with us, we will know the customer background information immediately.  

  • Timeline:

    • Customer insight will be launched in (est) Q1 2019

3. Workflow App - Transactional and Conversational Bots

  • Design

    • Designing based on the Virtual Line UI concept, we will be launching a Events triggered Workflow App that will provide Transactional and Conversational Bots.

    • Immediate use case for the bots include outbound calls for debt chasing, authentication bots for virtual line, personalization bots for virtual line, chat bots for web chat and sales engagement bots for customer on free trials.

  • Timeline:

    • Workflow Bots will be launched in (est) Q1 2019.

4. New Call Center App (Inbound, Outbound, Bots, Chat)

  • Design:

    • There is an upcoming launch in December 2018  and January 2019 of the NEW Call Center App. The new app will provide both inbound and outbound call center.

    • In Q1, 2019, the Call Center App will mature to provide for inbound, outbound call centers with support for both voice, chat and bots.   

  • Timeline:

    • New Call Center App with Outbound Call Center Ver1 - December 2018/January 2019

    • Full Outbound Call Support - (est) Q1 2019

    • Web Chat and Bots Support - (est) Q2 2019

5. Customer Interactions Analytics

  • Design:

    • With web chat and call booking collecting data on customer interactions objectives, we will be looking into how BizPhone also collects such customer interaction objectives daily.

    • With all the data on customer interaction objectives, we will be gearing towards providing Customer Interaction Analytics. This will help the business decide on the value of automating that interactions via the Workflow App.

  • Timeline:

    • Customer Interaction Analytics is expected to launched in (est) Q1 2019.