In the case your customer is running out of credit and they cannot arrange the payment in time, you can set the credit limit for them.
- For prepaid account
- Credit limit enables the account to work when the credit balance goes negative. When you receive the payment, please add the payment in to clear the debt.
- Credit limit can be temporary or permanent.
- Credit limit is applied to ALL transactions and accumulates over time.
- For postpaid account
- Credit limit is required.
- Credit limit is applied on the unbilled amount and is reset every month.
Guidelines to determine credit limit
| Payment scheme | Sending out invoice | Type of invoices to be sent | Unbilled amount | Estimated credit limit |
| Prepaid | N/A | N/A | N/A | - An amount to cover transactions in a period (Temporary credit limit). - Very huge credit limit until the users top up their account (permanent credit limit) |
| Postpaid | Yes | Individual invoice (subscription, add-on, service and hardware) + monthly tax invoice (usage) | Usage charge (call, SMS, fax, number activation fee) | Usage charge |
| Yes | 1 consolidated invoice a month (All transactions are composed in the monthly tax invoice) | All transactions | Subscription + hardware/service + usage | |
| No | No | All transactions | Subscription + hardware/service + usage |
Check the limit credits: View the column Credit limit to know the amount of credit configured for the customer
Change credit limit
- Go to Finance app > Organization Management Tab
- Search Organization by UUID or WalletID
- Choose Set credit limit
- Choose an amount for credit limit
- and the temporary increase days (optional for Prepaid account)
- Click Save Changes
