1. A reminder of the number activation fee


As we announced in November, starting from December 15, 2019, an activation fee will be deducted from your customers' wallet when they acquire a number. 


Since January 1st, 2020, this fee will be launched across the platform. In detail, 

  • This is a one-time deduction.
  • The fee acts as a sales model of a number and can be configured at Product app (see instruction below). 
  • It incurs automatically if the customers purchase a number (with a new or an existing subscription).
    • It is not refunded when you remove a number or terminate a subscription.
  • The deduction is recorded in the monthly tax invoice as Activation fee for number ****.
  • It is applied to all numbers, including golden numbers or ported in numbers. 
    • The fee for BYOI numbers is $0.
  • The fee differs from numbers to numbers.
    • For example, the fee for Singapore number is different from that of Malaysia number.

Manage the activation fee at Product app

We recommend you checking the suggested selling price and updating it accordingly. You have 2 options to do this, (1) perform a batch edit and (2) check and update one by one.

 

Option 1: Batch checking edit: Go to Selling Products tab > Batch price edit > Select currency and product type = Number > Download to have full pricing of the numbers > Edit offline > Upload new pricing and Save.

  • Select Batch price edit

  • Select currency > Select product type = Number > Select B3networks number > Export full pricing > Edit offline > Upload new pricing and Save



Option 2: Single edit: Go to Selling products tab > Telecom > View B3networks number > View a number > Edit the Activation fee and Save

  • Selling products tab > Telecom > View B3networks number

  • View a number

  • Edit the Activation fee and Save


2. Invoice allocation 

  • Invoice is marked as paid with user's point. Invoice whose items purchased by the Credit limit should await a payment.
  • By default, payment for the invoices whose status is Provisioned and Awaiting payment is allocated automatically. It means that the invoice is cleared when customers top-up their accounts. If the customers have more than one invoice of this type, the allocation is done from the earliest to the latest invoice.
  • If you do not want this auto-allocation, you can manually disable it. Please click HERE for more detail.

3. Product app new UI

The Product app has been redesigned and will be released in a couple of days. All features are carried over and arranged more neatly. Please follow this LINK if you need a guideline for the new interface.