Setting up a Direct Line is easy. You can do so at the comfort of your desktop by logging in via the web portal. Once completed, all changes will be reflected real-time.
To configure calls, login to your user portal.
Go to Direct Line, check if you are on the correct Direct Line account by clicking on the number on top right corner
Under Configure > Select Forwarding numbers.
Label: Label the phone number for easy identification purposes.
Forward calls to: Enter the phone number.
Receiving calls: tick/ check if you wish to show the caller ID of incoming calls to your device as Direct Line number. Un-tick/ uncheck if you want to show the real Caller number.
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Number schedule:
If you need calls to be forwarded all the time, select Active all time.
In case the Direct line number is temporarily unnecessary, please choose Inactive.
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If you would like to customize the period of time calls are forwarded, select Active in office hours.
Timezone: Upon selecting Active in office hours, you can select the timezone.
Hours: Configure the specific time you want calls to be forwarded to you on each day of the week. If you do not want to receive any calls at all on a particular day, click the blue button to switch off.
Apply: When you are done, click on Apply.
In order to configure another number, click on Plus button and repeat the steps 1 to 6 again.
