B3 Networks

BizPhone 18

• What is BizPhone
• Roles in BizPhone
• How to set callerID
• Configure BizPhone add-on license: IP Phone and Mobile Phone
• Number to set Caller-ID for bizphone extensions

View all 18

SIP 9

• SIP best practice (Codec, Security and Bandwidth)
• Which brands of PBX or IP-Phones are compatible?
• SIP dialing with Toll Free number
• How to add Dial Plan for Singapore destination?
• Activating Caller/ Sender ID rebranding Service

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Fax 2

• Send and receive fax
• Countries supported

Direct Line 6

• What is Direct Line?
• Configuring call forwarding
• Configure missed call notifications
• Can I block unwanted calls?
• What is the maximum number of lines that I can forward calls to simultaneously?

View all 6

Virtual Line 5

• What is Virtual Line
• Configure extensions
• Configure the scheduler
• How to manage blocked numbers?
• Can I add DID to my Virtual Line?

Call Recording 2

• Assign / Unassign a subscription to Call Recording?
• Configure Call Recording with SIP, Direct Line, Virtual Line and BizPhone

Call Tracking 12

• Configure Call Tracking
• Configure the Call Tracking Settings Tab
• Configure Call Forwarding
• How to define an outcome of a call? - Call tagging
• How to know the source of an incoming call? - Call Whispering

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HR - Payroll 9

• What is Payroll?
• How to generate Payslip?
• How to set up pay rule (Pay Item)
• How to set up pay rule (One time payment)
• How to generate reports?

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HR - Time Log 10

• What is Time Log?
• How to register Time Log app?
• How to Manually Add New Time Logs?
• How to use Time Log app?
• What if the Employees are working Overnight and not Regular Working Hours?

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HR - Scheduler 5

• How to book a day for a shift without assigning any staff? (Open shift)
• How to create a shift with 1 staff? (New shift)
• How to create a shift with multiple users (New batch)
• Site management
• User management

HR - Leave 5

• How to view manage my leave (view, request)
• I want to see my colleague's leave calendar. Is it possible?
• How to approve a leave request?
• Roles in Leave app
• Admin tab (User management, Team, Team policy and Settings)

SMS Marketing 3

• What is SMS Marketing?
• Getting Started with SMS Marketing
• Activating SMS sender name customization service

Wallboard 5

• What is Wallboard
• How to set up queues in Wallboard
• How to add agents to a wallboard queue
• How to forward calls to a Wallboard queue
• MS Data