Wallboard
Wallboard app is a call center dashboard apps which allows you to create complex call center workflow and reporting on the cloud. This provides the cal...
Mon, 23 Oct, 2017 at 10:11 AM
There are two types of call queues available in Wallboard:
Round Robin
Ring all
These can be set up from the " Queue " tab in Wallboa...
Mon, 23 Oct, 2017 at 10:26 AM
To add agents to a wallboard queue, here are the steps: Step 1: Open the wallboard app and go to " Queue " tab Step 2: Click on the 3 do...
Mon, 23 Oct, 2017 at 10:42 AM
You can forward calls to Wallboard with Virtual Line. Once you set up the queue in Wallboard, you can forward calls to it from Virtual Line. Go to...
Mon, 23 Oct, 2017 at 10:45 AM
Overview MS Data will have 2 types of data: Historical No preprocessing required. Mainly used for retrieving historical data. Analytical Requ...
Wed, 19 Feb, 2020 at 12:09 PM