Call Tracking

Configure Call Tracking
Click on the “+ Create new campaign” button on the left. Enter your campaign name Choose to integrate with Google Analytics Notification: tick...
Tue, 9 May, 2017 at 10:33 AM
Configure the Call Tracking Settings Tab
Click on the [Settings] tab to access your call tracking settings You will be provided with information as below: 1. Subscription: Your plan, total ...
Tue, 9 May, 2017 at 10:35 AM
Configure Call Forwarding
Call tracking is completely compatible with Direct Line and Virtual Line. Click HERE for the configuration instruction of Direct Line call forwarding an...
Tue, 9 May, 2017 at 10:39 AM
How to define an outcome of a call? - Call tagging
There is a tool to help you to tag a call to a specific purpose. IVR Call Tagging lets you assign tags to calls with phone keypad. Immediately after you fin...
Tue, 9 May, 2017 at 11:18 AM
How to know the source of an incoming call? - Call Whispering
Imagine that you have more than 5 trackers in a single campaign and you are expecting to receive calls, you would feel confused and unsure from which source...
Tue, 9 May, 2017 at 11:07 AM
Check the Call Tracking results
The main page gives you a snapshot of all received and missed calls activity for a time period of your choice. You can change the date range and export the ...
Tue, 9 May, 2017 at 10:44 AM
Remove the country code from the number displayed on your website
With Call Tracking, you have the option to remove the country code from the number. Here's how to do it: - Go to the call tracking app, select the ca...
Tue, 9 May, 2017 at 10:57 AM
Integrate Call Tracking with Google Analytics
Choose [Call Tracking] from the app list Select [Settings] > Click on [Integration] in the menu from the left side                                 ...
Tue, 9 May, 2017 at 10:47 AM
How to create Goals in Google Analytics to track call tracking conversions
In your Google Analytics account, click on the Admin tab. Click on Goals Click on the New Goal button. 1. Goal Setup Select Custom 2. Goal Descri...
Tue, 9 May, 2017 at 11:02 AM
How to set-up Events in Google Analytics
All received and missed calls are sent to Google Analytics as "Events" You can see them in the Behavior tab of Google analytics under: (Click on...
Tue, 9 May, 2017 at 11:06 AM