Differentiation of forwarded number - Difference callerID of the incoming call : B3 Networks

Differentiation of forwarded number - Difference callerID of the incoming call Print

Created by: Jane Le

Modified on: Tue, 20 Aug, 2019 at 2:25 PM

This is useful for users who have many numbers and transfer the incoming call to the same Extension or Groups.

For example: The user has 2 numbers 6564286063 and 6564286064 and forwards the incoming call to the group of 3 extensions: 304, 305, 306. They want to know which number (6564286063 or 6564286064) was called to reach them.

In this case, we need to do 2 steps:

#1 Set up the callerID prefix for the number 6564286064 as 001, setup the callerID prefix for the number 6564286063 as 002 as below:

#2 Set up 2 Dial Plans as below, this step is to help the extensions to re-dial the caller from the list history call of them:

Start with 00x and has length of 13 (SG number is 10 numbers + 00x) then remove 3 leading digits and prepend

Jane is the author of this solution article.

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Differentiation of forwarded number - Difference callerID of the incoming call Print