If a contract is being IN_PROGRESS and your customer wants to modify it, you can replace it with a new one.


Requirements:

  • New contract start date MUST be earlier than current contract end date. 
  • All SKUs in the current contract MUST be included in the new contract.
  • The quantity of each SKU of the new contract MUST higher or equal to the quantity of provisioned SKUs. Example:
    • Old contract: quantity limit = 7, provisioned 5
    • New contract: quantity limit is >=5
  • Duration: of new contract can be different from that of the old contract.
  • A canceled contract is NOT refunded. If you want to refund, please do it manually.


Instruction:

Go to contract app > View the contract to be changed > Replace > Configure the new contract to be READY


View the contract



Click Replace


New contract is PENDING and needs to go through the contract process.


After the new contract is READY and all subscriptions are moved over, the old contract is CANCELLED.