1. Change ownership: click the 2 way arrow to change. You will be required to key in the new owner's OrgUUID.


2. Change the plan

  • upgrade: you need to pay for the pro-rated difference
  • downgrade: you are not refunded for the difference


3. Change the add-ons

  • increase: you need to pay for the pro-rated difference
  • decrease: you are not refunded for the difference


4. Change the number

  • Swap number (must be in the same SKU code): free of charge
  • Add more number: you need to pay for the pro-rated difference
  • Remove number: you are not refunded for the difference

** Note
2, 3 and 4 can be implemented at the action time or scheduled on the upcoming renewal day.




5. Change billing model

  • from yearly to monthly or monthly to yearly
  • cycle multiplier can be any number
  • the change will be applied in the next renewal cycle


6. Unsubscribe/ resubscribe a subscription


7. Extend a subscription

  • Quick: extend to a multiple of a defined billing cycle, for ex. 2 months or 4 years
  • Absolute: extend to a exact date


8. History: See all records related to the chosen subscription



19. Terminate: End of life a subscription before it expires. 

  • This action CANNOT be reversed                      
  • Within 14 days since the purchase date, the subscription is refunded fully
  • After 14 days from the purchase date, subscription fee for that month is not refunded. Example: Yearly subscription purchased on May 1.
    • On May 2, the subscription is terminated, full YEARLY subscription fee is refunded.
    • On May 28 (more than 14 days after activation date), the amount refunded is the subscription fee for 11 months (the fee for May is not refunded).